Before opening a technical support topic

Please include the step that failed, the exact message shown, your browser or Windows version, and whether the problem happens again after restarting the client. Screenshots are useful when they do not expose private information.

Never publish passwords, session tokens, payment details or private account files. A team member will ask for any safe diagnostic information that is still needed.

Choose a short title that describes the symptom, such as “Black screen after selecting Prontera”, rather than “Help”. It makes similar reports much easier to find.