Fair support, fair refunds.
Optional purchases exist to support the realm. This policy explains when a payment can be refunded and when it cannot.
Last updated: September 2026
What you are buying
Purchases are voluntary contributions for optional temporary services such as Kafra Premium or cosmetic appearance changes. Benefits, price and duration are disclosed before checkout. No permanent item or competitive advantage is sold.
Automatic expiration
Temporary services expire automatically at the end of the disclosed period. They do not renew on their own and no hidden subscriptions exist.
Refund window
If a payment was charged in error, duplicated or the service was never delivered, contact the support forum within 14 days of the charge with the transaction reference. Verified cases are refunded to the original payment method.
Digital content
Once a temporary service has been activated or used, it is considered delivered and is generally not refundable. Where local law grants a withdrawal right for digital content, it applies only until the content is accessed, with your consent at checkout.
Chargebacks
Please contact support before opening a chargeback. Unjustified chargebacks may result in suspension of the account until the case is resolved.